Testimonials

Robert and his team are the best in the business. I’ve referred countless clients to Robert and his team at Flooring RVA. He always goes above and beyond and I constantly get great feedback from the folks I refer. His installation crews are fantastic. Robert’s communication, detailed quotes, willingness to talk through the entire process is so much better than any other company I’ve worked with. I truly can’t speak highly enough. Kristine, his office manager has also been fantastic to work with. I will continue to recommend all my clients to Robert and Flooring RVA. Just wish I could leave more than 5 stars!!

Brian Hunt

5 years ago, Flooring RVA installed carpet in my old home. When we needed new carpet in our new home in one of our rooms due to a minor flooding, I didn't hesitate to reach out to Robert Fletcher again. They were amazing again and still get 5 stars from me! He came out and did the estimate and since we are hosting family for Christmas, Robert made sure it was installed before the holidays! The process was smooth and it looks amazing! Review 5 Years ago: 5 Stars..... FlooringRVA was so wonderful to work with! When I called to get a quote they came to my house and measured, then we went into the showroom and picked out our carpet. We were under budget! They were also ready to install our carpet the next week and we had to push them back because we weren't quite ready. Our installers were really friendly and professional! I highly recommend them! Our upstairs has been transformed!

Renee Ferrell

My family lives in a one story house and wanted most of the main living space flooring replaced. From the moment we walked in the sales representatives were friendly, helpful, and what we loved the most, NOT PUSHY. They listened to what my wife wanted, and showed her the options accordingly that would work. Getting the quote was easy, and we worked with the team to take off things we didn’t want/need, and then compromised on the must haves. I must stress, Robert (the owner)and Laural were a pleasure to work with. Not pushy, explaining every detail and returning every phone call! We had a variety of flooring (laminate,wood,tile, and carpet) that they had to pull up which was done in a day. The crew doing the job was polite, worked hard, and knew their stuff. Overall, very happy with the process and will use them again for future projects.

Jonathan D

We had a huge job at a rental that needed to be done, and we had a feeling there were subfloor issues. I wanted someone who could actually handle the issues instead of ripping out the floor, telling there's a subfloor issue, and then having to figure out a separate contractor to fix it before the job was finished (been there, done that with those big construction stores). Flooring RVA far exceeded expectations. They were really easy to communicate with up front, and then they handled so many things with our installation perfectly. I will definitely use them again when we need work done.

Jackie Gillispie

Just had our beautiful waterproof vinyl flooring put in, and it’s beautiful. Our needs were met from personal help selecting our floors to scheduling, install and after install attention to check if everything was to our expectations. The install (Cristian and his crew) were punctual, asked me questions as to how I wanted certain things and did an excellent job all around. Thanks to Robert and the RVA Flooring team.

Cindy Fletcher

My husband and I hired Flooring RVA to install LVP in the downstairs of our home last year, and we loved how it turned out so much that we decided to have them come back to do our upstairs this year! Robert and his team are friendly, professional, and knowledgeable. The craftsmanship and attention to detail is just unbeatable. You will not regret working with this great company!

Courtney Berven

This is the second job in our home that we had Flooring RVA do the work. Excellent service, beautiful work. We love our bathroom remodel and will be doing two more in the future. The service was on point, staff and contractors were top notch. Before and after pictures of our beautiful master bath.

Cindy Fletcher

Wonderful service! We have had multiple floor installations with Flooring RVA and have been pleased with install, clean up and price point. We had them come for a small repair and they came out the very next day. The installation gentleman found another repair we had not even seen and repaired that for us as well.

Reginald Marsh

My wife and I bought a house in January and the basement flooded 15 days after closing. We shopped around multiple different places until we met Arik at RVA Flooring. I can’t speak highly enough of his customer service. Arik was my salesman and he was knowledgeable and not pushy. He followed up with us to check on us as repairs were being made in my basement. It was because of him why I made a purchase with RVA Flooring. Once the flooring arrived, I had a very short freak-out thinking the wrong flooring was ordered. I packed it all back up and took it back to the warehouse. I was hell-bent on returning it. This is where I met Kristine. She was calm, listened to my concerns, and really had a “help-first-ask-questions-second” mentality. She really calmed me down. I found out that I was wrong and I did have the correct flooring. I wanna thank the team at RVA Flooring for helping me and my family.

Sellers Tyrell Jenkins

I am so pleased with the way my floors turned out. I had a combo of laminate and Dream Weaver carpeting. One of the biggest selling points of this process was working with Aric. When I got to the store, it was like he knew what I wanted. He recommended the laminate and the carpet make and color and it was perfect. This is the kind of salesmanship that makes for a very satisfied customer and a proud employer. If you are thinking of having your floors replaced, etc, do not hesitate to contact RVA Flooring.

Kellye

Tyler(sales) and the install team were excellent from the start. We had a very narrow time frame to get the job done and they accommodated with time to spare. Carpet looks phenomenal. Ask for Tyler at RVA flooring when you have any carpet or flooring needs.

Dwayne Stratton

I was recently shopping for flooring to make upgrades as part of selling my house. Tyler was my sales rep and helped coordinate getting detailed measurements and ensure I found the right flooring. He even brought in the owner Robert who was fantastic. Robert’s relationships and knowledge was super helpful in finding products that didn’t break the bank yet very high quality. He understands value and works hard for his customers taking great pride in his business. I love to see that with small business owners. The estimates they provided were quite detailed breaking down all aspects of the job so you knew exactly what you were getting. Although I ended up getting a contract on my house and didn’t proceed with the flooring install, I wouldn’t hesitate to use them again.

Chuck Hall

Flooring RVA did an amazing job finding a very specific and difficult to acquire tile. I worked with Tyler, and he was professional, responsive, and got me the tiles I needed for half the cost of a different retailer. Tyler went out of his way to make sure we were satisfied and got the order in promptly. We couldn’t be happier with our new floors, thanks to the materials sourced by Flooring RVA.

Adam Epstein

Absolutely the best. We showed up unexpectedly, didn’t know what we wanted and an hour and a half later we were done. The perfect new flooring was available and installed in 10 days. The workmanship was spectacular and the price was right as well. Thank you!

Robin Frank

Robert and his team installed my carpet about 7 years ago so when I needed that same carpet to replace after upstairs bathroom remodels, he was here on a dime. His install crew is amazing, so kind and eloquent in their work. I highly recommend these guys for all of your flooring needs! They take excellent care of you and moving all your things.

Holly Phillips

We needed carpet for our new house on a short timeline and Flooring RVA exceeded our expectations. Laurel was a huge help recommending brands that could ship quickly and went above and beyond to get our install scheduled ASAP. We're thrilled with the results! Highly recommend

Alison Voltz

10/29/25 Final Update: A 1 star review has turned into a 5. In fact I would have done more than 5 if I could. We did hit a snag because MOHAWK no longer makes the same material/configuration (hmm, wonder why). Robert and the Flooring RVA team searched warehouses for old inventory to find the same product so that he could replace the deteriorated areas. Shout out to the installers Christian and his team, the floor looks brand new again. MOHAWK is very lucky to have companies using their products like Flooring RVA who step in when their manufacturer warranty will not, but should. I will continue to recommend Flooring RVA as a great home flooring provider. Thank you for making this right for my family. 10/1/25 Update: Robert from RVA Flooring graciously reached out to me, personally, and we are working on a fix. I'll update this review with what we come up with. Thank you. - - Project 1: Great Success. Removed carpet and added vinyl laminate flooring to Master Bedroom in 2015. Has held up well as advertised. Referred them to 2 different people including immediate family, both were more higher end projects than this one. Project 2: Replacing upstairs carpet with vinyl laminate, covering hardwood downstairs with same laminate. - A little over 2 years of regular use (see pictures), multiple areas are coming up and bowing. They look terrible. Started contact in December 2024, while shopping Project #3 with them. They come out and look at the problem areas, submit pictures, send to manufacturer. The manufacturer finally came out in May and sent a third party inspector. I get in touch today to learn that the inspector and manufacturer (MOHAWK) both agree it is not their fault and at this point I am 9+ months out. Come to find out they no longer make that flooring and the flooring tiles they do make now have a different latch mechanism so I would have to replace the entire room at my own cost. I will never use MOHAWK products again because of this, and I'm hoping Flooring RVA will help make this right.

Jeff H.

I want to give a huge shout out to Robert Fletcher and his install teams for helping us with our project to help a family member. We were going to use a flooring company in Mechanicsville until meeting Robert. The other flooring company wanted us to do the work of removing the old flooring and they were charging more! They were supposed to call me with the estimate but I didn’t hear from them until I called and asked them for their cost. They definitely didn’t want or need our business. Robert and his team came to our rescue. Give him an opportunity to help you with your project! They showed up on time, were professional and courteous. Will definitely use them again!

Page Davis

I’ve had multiple floors put in over the past 10 years and this has been not only the BEST experience from ordering to implementation but also the best price AND quality floor I’ve ever had. The crew was downright amazing. They worked efficiently and had my entire 2600 square food house done in two days. They didn’t cut ANY corners from sealing the bathroom to making sure all the new shoe mold was caulked properly. There wasn’t a plank out of place. Folks, I cannot stress this enough, use this company for all of your flooring needs. The owner, Robert Fletcher is a man of great character and a man of his word and he checked in daily to make sure everything was going as planned. That isn’t common with businesses these days. This company has won my business for life and I will praise them for as long as I live. Thank you so much Flooring RVA for really doing such a phenomenal job!

Shawn McGill

Flooring RVA recently installed all new hardwood flooring in our bedrooms, and replaced our stairway carpet/runner. Tyler assisted us in this process and was phenomenal from the beginning. He reached out at every step of the process, and also gave us personal recommendations on material, color, etc. One star removed for lack of communication with scheduling our carpet installs that occurred with someone else there. Other than this hiccup, the installers work efficiently to get the job done in a timely manner. I would definitely recommend Flooring RVA, and use them again. Ask for Tyler if you go.

EB H